Profiles Call Center Sales Survey™ Call Center Sales Testing

You've made a major investment!

You've invested in telephone equipment and service, computers and software, building space, a marketing strategy, training, managers and supervisors, plus the payroll for telemarketers.

There is a way to identify and hire employees who fit the "call center sales culture." They have an understanding of sales principles and behavioral traits that indicate they are well suited for work in your call center.

The solution is the Profiles Call Center Sales Survey ™, a management tool that compares employees and job applicants to established call center sales benchmarks for success for either inbound or outbound.

Using the Profiles Call Center Sales Survey ™ helps you select employees who can sell effectively and efficiently. You'll solve the turnover problem - they'll perform better, more reliably and stay with you longer.

• Helps you hire employees who "fit the job" - inbound or outbound
• Reduces employee burnout and turnover
• Makes training more effective
• Minimizes turnover during the training phase
• Reduces the need for constant supervision
• Decreases complaints
• Gives you a competitive advantage
• Increase productivity and profitability

Your call center should be a model of efficiency. Is it? Solve the Call Center Problem!

The Problem:

• Ineffective, low-productivity employees
• High employee burnout and turnover
• Absenteeism and tardiness
• Too much time spent on personnel problems
• Employees who require too much supervision
• Turnover in the new employee training phase

The Goal:

• Reduce per-call costs
• Increase the number of calls
• Increase per-call sales volume
• Minimize complaints
• Add new clients
• Increase profitability

This is the technology you've been missing!

Products & Services

360 Degree Feedback
360 Checkpoint Evaluation
360 Workforce Analysis

360 SkillBuilder Modules
Leadership Workbooks

Performance Management

D.I.S.C. Lineage Tools

Employee Motivation Tests

Team Building Tools

Applicant Screening System

Pre Employment Screening
Integrity Tests
Background Checks

Job Matching/Job Fit Tools

Profile XT Assessment

Job Description Tools

Customer Service Testing
Sales Aptitude Testing
Call Center Sales Testing
Career Aptitude Testing

Employer's Library

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Return On Investment

Download a Sample Inbound Call Center Sales Hiring Report

Download a Sample Outbound Call Center Sales Hiring Report